How to Contact the Help Desk

You can contact the GSK Clinical Support Help Desk using any of the following means:
Toll Free Telephone
Email
Direct Dial Telephone
Calling Cards


E-mail

You may send a message to GSKClinicalSupportHD@gsk.com

Calling cards

If your country is listed in the tables below as “ Calling Card” and your site has not received a telephone calling card, then please contact your Study Monitor who can arrange for one to be provided.

Direct dial telephone numbers

If your country is not listed below or if you are unable to connect using a toll free number provided below then you can use one of the following direct dial telephone number (charged at international rates). To save you money, once connected to an analyst you can request they call you straight back:

Language Direct-Dial Number Hours of Availability
Flag of France Franįais +1-438-899-8202 Monday to Friday, 08:00–00:00 GMT
Flag of United Kingdom English +1-438-899-8201 24 hours per day, 7 days per week
Flag of Germany Deutsch +1-438-899-8203 Monday to Friday, 08:00–17:00 GMT
Flag of Italy Italiano +1-438-899-8204 Monday to Friday, 08:00–17:00 GMT
Flag of Brazil Portuguęs +1-438-899-8207 Monday to Friday, 08:00–00:00 GMT
Flag of Russia Русский +1-438-899-8208 Monday to Friday, 09:00–17:00 MST
Flag of Spain Espaņol +1-438-899-8209 Monday to Friday, 08:00–00:00 GMT
Flag of Japan [Japanese] +1-438-899-8205 Monday to Friday, 08:00–17:00 JST
Flag of China [Mandarin] +1-438-899-8206 Monday to Friday, 08:00–17:00 CST

Toll free telephone numbers

Note: If you experience any difficulties reaching the GSK Clinical Support Helpdesk using these toll free number listed below, please let us know via Email so we can escalate the issue to our telephone service providers.

Country index: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z



Country Toll-Free Number Language
(Click to see availability)
Status
Argentina 800 666 1673 Spanish No reported issues
Australia 1800 709 737 English No reported issues
Austria 0800 293 593 Deutsch No reported issues
Belgium 0800 71057
0800 81562
Franįais
English
No reported issues
No reported issues
Brazil 0800 761 1446 
Portuguęs No reported issues
Bulgaria 00800 1164 459 
English No reported issues
Burkina Faso Calling Card English No reported issues
Cambodia Calling Card English No reported issues
Canada 1 866 719 9940
1 800 214 5541
English
Franįais
No reported issues
No reported issues
Chile 1230-020-0764 
Espaņol No reported issues
China (Unicom customers)

China (Telcom customers)
108007320074

108003200054
中文 (Mandarin)

中 文 (Mandarin)
No reported issues

No reported issues
Colombia Calling Card Espaņol No reported issues
Costa Rica 0800-011-1190 
Espaņol No reported issues
Croatia 0800 223 106 
English No reported issues
Czech Republic 800 142 636 English No reported issues
Denmark 80 60 41 13 
English No reported issues
Ecuador Calling Card English No reported issues
Estonia 800 004 4434
800 004 4432
English
Русский 
No reported issues
Ethiopia Calling Card English No reported issues
Finland 0800 115379 English No reported issues
France 0800 905 635 Franįais No reported issues
Germany 0800 182 0486 Deutsch No reported issues
Ghana Calling Card English No reported issues
Greece 0800 4514 0629 English No reported issues
Hong Kong 800 90 5127 
English No reported issues
Hungary 06 80-98-3818 
English No reported issues
Iceland 800 96 48 English No reported issues
India 000 800 440 1835 
English No reported issues
Ireland 1800 995 003 
English No reported issues
Israel 180 944 1982 
English No reported issues
Italy 800 786 766 Italiano No reported issues
Japan 00 012 087 0300
 or
00 663 382 3000
日本語 (Japanese) No reported issues
Kenya Calling Card English No reported issues
Korea (South) 0806 490 880 English No reported issues
Latvia 8000 3872 
English No reported issues
Lithuania 8800 30 445 
English No reported issues
Malaysia 1-800-88-1406 English No reported issues
Mali Calling Card English No reported issues
Mexico 01-800-062-0776 
Espaņol No reported issues
Nerlands 0800 022 1850 English No reported issues
New Zealand 0508 904 371 
English No reported issues
Nigeria Calling Card English No reported issues
Norway 800 83969 
English No reported issues
Pakistan 00800 9 004-4057 English No reported issues
Panama Calling Card English No reported issues
Peru 0800 53819 Espaņol No reported issues
Philippines 1800 1441 0506 
English No reported issues
Poland 00800 321 1399 
or
800 702 189
English No reported issues
Portugal 800 844 779 
Portuguęs No reported issues
Puerto Rico 877 719 0839 
Espaņol No reported issues
Romania 080086843
or
0800895120
English No reported issues
Russia 8 800 700 1703 Русский No reported issues
Singapore 1800 622 1624 
English No reported issues
Slovakia 0800 111 523 
English No reported issues
Slovenia 0800 80 608 English No reported issues
South Africa 0800 983 150 English No reported issues
Spain 900 984 565 Espaņol No reported issues
Sweden 02 016 057 76 
English No reported issues
Switzerland 0800 000 740 
Deutsch No reported issues
Taiwan 00 801 126 713
00 801 444 436
English
中 文 (Mandarin)
No reported issues
Tanzania Calling Card English No reported issues
Thailand 00 1800 441 2013 English No reported issues
Tunisia Calling Card English No reported issues
Turkey Calling Card English No reported issues
Ukraine 877-792-9095
877-730-8918
Русский
English
No reported issues
United Kingdom 0800 783 9733
or
0800 036 1060
English No reported issues
United States
of America
1 877 221 2913
or

1 877 528 7677
English No reported issues
Vietnam Calling Card English No reported issues