How to Contact The Help Desk

You can contact the GSK Clinical Support Help Desk using any of the following means:

Toll Free Telephone.

Toll free telephone numbers.

Note:If you experience any difficulties reaching the GSK Clinical Support Helpdesk using the toll free number listed below, please let us know via GSKClinicalSupportHD@gsk.com so we can escalate the issue to our telephone service providers.

By Email

You may send a message to GSKClinicalSupportHD@gsk.com

Direct dial Telephone numbers.

Direct Dial Telephone numbers.

If your country is not listed below (Toll Free numbers list) or if you are unable to connect using a toll free number provided below then you can use one of the following direct dial telephone number (charged at international rates). To save you money, once connected to an analyst you can request they call you straight back:

CSHD Service Availability.
Language Direct-Dial Number Days of Availability Hours of Availability Time Zone
Flag of France Français +1-438-899-8202 Monday to Friday 08:00-00:00 Local Time
Flag of United Kingdom English +1-438-899-8201 All Days 24 hours per day, 7 days per week Local Time
Flag of Germany Deutsch +1-438-899-8203 Monday to Friday 08:00-17:00 Local Time
Flag of Italy Italiano +1-438-899-8204 Monday to Friday 08:00-17:00 Local Time
Flag of Brazil Português +1-438-899-8207 Monday to Friday 08:00-00:00 Local Time
Flag of Russia Русский +1-438-899-8208 Monday to Friday 09:00-17:00 Local Time
Flag of Spain Español +1-438-899-8209 Monday to Friday 08:00-00:00 Local Time
Flag of Japan [Japanese] +1-438-899-8205 Monday to Friday 09:00-17:00 Local Time
Flag of China [Mandarin] +1-438-899-8206 Monday to Friday 08:00-16:00 Local Time

Calling Cards

Calling Cards

If your country is listed in the toll free telephone number list below as "Calling Card" and your site has not received a telephone calling card, then please contact your Study Monitor who can arrange for one to be provided.

Toll Free Numbers List:

Country index: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Country - Sort by Country Name. Toll-Free Number - Sort by Number. Language - Sort by Language. Status - Sort by Status.
Argentina 800 666 1673 Spanish No reported issues
Australia 1800 709 737 English No reported issues
Austria 0800 293 593 Deutsch No reported issues
Belgium 0800 71057
0800 81562
Français
English
No reported issues
No reported issues
Brazil 0800 761 1446 Português No reported issues
Bulgaria 00800 1164 459 English No reported issues
Burkina Faso Calling Card English No reported issues
Cambodia Calling Card English No reported issues
Canada 1 866 719 9940
1 800 214 5541
English
Français
No reported issues
No reported issues
Chile 1230-020-0764 Español No reported issues
China (Unicom customers)

China (Telcom customers)
108007320074

108003200054
中文 (Mandarin)

中 文 (Mandarin)
No reported issues

Noreported issues
Colombia Calling Card Español No reported issues
Costa Rica 0800-011-1190 
Español No reported issues
Croatia 0800 223 106 English No reported issues
Czech Republic 800 142 636 English No reported issues
Denmark 80 60 41 13 English No reported issues
Ecuador Calling Card English No reported issues
Estonia 800 004 4434
800 004 4432
English
Русский 
No reported issues
Ethiopia Calling Card English No reported issues
Finland 0800 115379 English No reported issues
France 0800 905 635 Français No reported issues
Germany 0800 182 0486 Deutsch No reported issues
Ghana Calling Card English No reported issues
Greece 0800 4514 0629 English No reported issues
Hong Kong 800 90 5127 
English No reported issues
Hungary 06 80-98-3818 
English No reported issues
Iceland 800 96 48 English No reported issues
India 000 800 440 1835
English No reported issues
Ireland 1800 995 003
English No reported issues
Israel 180 944 1982
English No reported issues
Italy 800 786 766 Italiano No reported issues
Japan 00 012 087 0300
or
00 663 382 3000
日本語 (Japanese) No reported issues
Kenya Calling Card English No reported issues
Korea (South) 0806 490 880 English No reported issues
Latvia 8000 3872
English No reported issues
Lithuania 8800 30 445
English No reported issues
Malaysia 1-800-88-1406 English No reported issues
Mali Calling Card English No reported issues
Mexico 01-800-062-0776 
Español No reported issues
Nerlands 0800 022 1850 English No reported issues
New Zealand 0508 904 371
English No reported issues
Nigeria Calling Card English No reported issues
Norway 800 83969 
English No reported issues
Pakistan 00800 9 004-4057 English No reported issues
Panama Calling Card English No reported issues
Peru 0800 53819 Español No reported issues
Philippines 1800 1441 0506
English No reported issues
Poland 00800 321 1399
or
800 702 189
English No reported issues
Portugal 800 844 779
Português No reported issues
Puerto Rico 877 719 0839
Español No reported issues
Romania 080086843
or
0800895120
English No reported issues
Russia 8 800 700 1703 Русский No reported issues
Singapore 1800 622 1624
English No reported issues
Slovakia 0800 111 523
English No reported issues
Slovenia 0800 80 608 English No reported issues
South Africa 0800 983 150 English No reported issues
Spain 900 984 565 Español No reported issues
Sweden 02 016 057 76
English No reported issues
Switzerland 0800 000 740
Deutsch No reported issues
Taiwan 00 801 126 713
00 801 444 436
English
中 文 (Mandarin)
No reported issues
Tanzania Calling Card English No reported issues
Thailand 00 1800 441 2013 English No reported issues
Tunisia Calling Card English No reported issues
Turkey Calling Card English No reported issues
Ukraine 877-792-9095
877-730-8918
Русский
English
No reported issues
United Kingdom 0800 783 9733
or
0800 036 1060
English No reported issues
United States of America 1 877 221 2913
or

1 877 528 7677
English No reported issues
Vietnam Calling Card English No reported issues

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