You can contact the GSK Clinical Support Help Desk using any of the following means: (Please note that we are currently experiencing issues with our Phone Lines that may result in connectivity issues. Should you experience any issues reaching the CSHD by Phone, please use an alternate method to reach us

Live Chat.

Live Chat Assistant.

Begin speaking with a live agent by selecting “Start Chat” from the Live Chat page.
Service is in English only, with additional languages coming soon.

Toll Free Telephone.

Toll free telephone numbers.

Note:If you experience any difficulties reaching the GSK Clinical Support Helpdesk using the toll free number listed below, please let us know via GSKClinicalSupportHD@gsk.com so we can escalate the issue to our telephone service providers.

Some mobile phone providers may charge the User to call a toll free number

By Email

You may send a message to GSKClinicalSupportHD@gsk.com

For Vaccine support, you may send an email to RIX.UGRDEHELPDESK@GSK.COM

Direct dial Telephone numbers.

Direct Dial Telephone numbers.

If your country is not listed below (Toll Free numbers list) or if you are unable to connect using a toll free number provided below then you can use one of the following direct dial telephone number (charged at international rates). To save you money, once connected to an analyst you can request they call you straight back:

CSHD Service Availability.
Language Direct-Dial Number Days of Availability Hours of Availability Time Zone
Flag of France Français ( France ) +1-438-899-8202 Monday to Friday 08:00-19:00 Local Time
Flag of France Français ( Quebec ) +1-438-899-8202 Monday to Friday 08:00-19:00 Local Time
Flag of United Kingdom English +1-438-899-8201 All Days 24 hours per day, 7 days per week Local Time
Flag of Germany Deutsch +1-438-899-8203 Monday to Friday 08:00-17:00 Local Time
Flag of Italy Italiano +1-438-899-8204 Monday to Friday 08:00-17:00 Local Time
Flag of Brazil Português ( Portugal ) +1-438-899-8207 Monday to Friday 08:00-17:00 Local Time
Flag of Brazil Português ( Brazil ) +1-438-899-8207 Monday to Friday 08:00-20:00 Local Time
Flag of Russia Русский +1-438-899-8208 Monday to Friday 09:00-17:00 Local Time
Flag of Spain Español ( Spain ) +1-438-899-8209 Monday to Friday 08:00-19:00 Local Time
Flag of Spain Español ( Mexico ) +1-438-899-8209 Monday to Friday 08:00-18:00 Local Time
Flag of Japan [Japanese] +1-438-899-8205 Monday to Friday 08:00-17:00 Local Time
Flag of China [Mandarin] +1-438-899-8206 Monday to Friday 08:00-17:00 Local Time

Vaccine Applications - Telephone Numbers.

Vaccine Applications - Telephone Numbers – .

Note: If you experience any difficulties reaching the GSK Clinical Support Helpdesk using the telephone number listed below, please let us know via RIX.UGRDEHELPDESK@GSK.COM so we can escalate the issue to our telephone service providers. Some mobile phone providers may charge the User to call a toll free number.

For Clinical Support Help Desk support related to any Vaccine Related requests associated to the following applications:

  • Inform (Vaccine Studies)
  • Veeva CDMS (Vaccine Studies)
  • Account System
  • ATEAM
  • CRPT
  • E-CLINIPIX
  • LSAF
  • MATEX
  • SBIR
  • VaccDict

Please contact the Clinical Support Help Desk from your respective Country:
Country GSK Number
Belgium 3226566804 and 00 800 4344 1111
Brazil 08008912906
Canada 1 833 541 0263
Estonia 00 800 4344 1111
Finland 999 800 4344 1111
France 00 800 4344 1111
Germany 00 800 4344 1111
Italy 800 879 197
India 000800 919 0928
Mexico 800 123 3102
Panama N/A
Russia 00 800 4344 1111
South Africa 0800 984 003
Russia 00 800 4344 1111
Spain 00 800 4344 1111
Taiwan 00 800 4344 1111
Thailand 00 800 4344 1111
Turkey 0800 621 9595
UK 0800 056 7221
USA 1 844 446 3133
Other Countries + 32 2 656 68 04
Australia 00 800 4344 1111
China 4008423236
Hongkong 00 800 4344 1111
Japan 00 531 320 109
Philippines 00 800 4344 1111
South Korea 00 800 4344 1111

Toll Free / International Numbers List:

Country index: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

No reported issues No reported issues No reported issues No reported issues
Country - Sort by Country Name. Toll-Free Number - Sort by Number. Language - Sort by Language. Status - Sort by Status. Dialing Limitations and Restrictions - Sort by Restrictions.
Argentina 0800 345 6590 Spanish No reported issues No limitations reported
Australia 1800 709 737 English No reported issues No limitations reported
Austria 0800 293 593 Deutsch No reported issues Accessible from all domestic operators: A1 Telekom, T-Mobile Austria, Hutchison Drei Austria (formerly H3G)
Belgium 0800 71057
0800 81562
Français
English
No reported issues
No reported issues
No limitations reported
Brazil 0800 761 1446 Português No reported issues Accessible from Telefonica Brasil (Vivo), TIM Participacoes (TIM Brasil), Claro Brasil (incl. Embratel & NET Servicos), Oi, Nextel Brasil, Algar Telecom, Sercomtel, Porto Seguro Conecta, Vodafone Brasil (formerly Datora Mobile), Mais AD Virgin Mobile
Bulgaria 00800 1164 459 English No reported issues No limitations reported
Burkina Faso +1-438-899-8202
+1-438-899-8201
Français
English
No reported issues No limitations reported
Cambodia +1-438-899-8201 English No reported issues No limitations reported
Canada 1 866 719 9940
1 800 214 5541
English
Français
No reported issues No limitations reported
Chile 1230-020-0764 Español No reported issues No limitations reported
China (Unicom customers)

China (Telcom customers)
108007320074

108003200054
中文 (Mandarin)

中 文 (Mandarin)
No reported issues

No reported issues
Accessible from China Telecom network only
Colombia 018005191089 Español No reported issues Accessible from all major domestic operators: Claro, Movistar, Tigo
Costa Rica 0800-011-1190 
Español No reported issues Not accessible from mobile networks
Croatia 0800 223 106 English No reported issues Accessible from two major domestic operators: T-Mobile, Tele2
Czech Republic 800 142 636 English No reported issues Accessible from O2, Vodafone, T-Mobile CZ networks
Denmark 80 60 41 13 English No reported issues No limitations reported
Ecuador +1-438-899-8209
+1-438-899-8201
Español
English
No reported issues No limitations reported
Estonia 800 004 4434
800 004 4432
English
Русский  
No reported issues Accessible from all domestic operators - Telia (Eesti Telekom, EMT, Elion), Elisa, Tele2, GO Network
Ethiopia +1-438-899-8201 English No reported issues No limitations reported
Finland 0800 115379 English No reported issues Accessible from all domestic operators
France 0800 905 635 Français No reported issues No limitations reported
Germany 0800 182 0486 Deutsch No reported issues No limitations reported
Ghana +1-438-899-8201 English No reported issues No limitations reported
Greece 00800 4514 0629 English No reported issues Accessible from Cosmote mobile network
Hong Kong 800 90 5127
English No reported issues Accessible from PCCW, Hutchison, SmarTone, SUN Mobile (New World), China Mobile HK (Peoples) mobile networks
Hungary 06 80-98-3818 
English No reported issues Accessible from 3 major domestic mobile operators: T-mobile, Vodafone, Telenor
India 800 440 1835
English No reported issues Accessible from all major India mobile providers (TATA, Bharti, Vodafone, Reliance)
Ireland 1800 995 003
English No reported issues No limitations reported
Israel 180 944 1982
English No reported issues Accessible from Orange, Cellcom, Pelephone mobile networks. No access from Paltel mobile network
Italy 800 786 766 Italiano No reported issues Accessible from all major domestic operators: TIM, Vodafone, Wind, H3G mobile networks
Japan 012 087 0300
or
663 382 3000
日本語 (Japanese) No reported issues No limitations reported
Kenya +1-438-899-8201 English No reported issues No limitations reported
Korea (South) 0806 490 880 English No reported issues Accessible from SK Telecom, KT Group, LG Telecom and MVNO networks
Latvia 8000 3872
English No reported issues No limitations reported
Lithuania 800 30 445
English No reported issues No limitations reported
Malaysia 1-800-88-1406 English No reported issues Accessible from following mobile networks: Celcom, DiGi, Jaring, Maxis, Packet One, Redtone, Time.com, U-Mobile. Coverage include Peninsular Malaysia and East Malaysia
Mali +1-438-899-8202
+1-438-899-8201
Français
English
No reported issues No limitations reported
Mexico 800-062-0776 
Español No reported issues Accessible from all domestic operators
Netherlands 0800 022 1850 English No reported issues No limitations reported
New Zealand 0508 904 371
English No reported issues Accesible from all major mobile networks (Telecom New Zealand, Telecom Mobile, Vodaphone, 2degrees, TelstraClear)
Nigeria +1-438-899-8201 English No reported issues No limitations reported
Norway 800 83969 
English No reported issues Accessible from Telenor Mobile and NetCom only
Pakistan 00800 9004-4057 English No reported issues Limited access from PTCL network only
Panama +5078002034660 Español No reported issues Not accessible from mobile and payphones. Please use local number (+5078367364) as an alternative
Peru 800 53819 Español No reported issues Accessible from Mobistar and Claro mobile networks
Philippines 1800 1441 0506
English No reported issues Accessible from TNT, Sun Cellular & Smart mobile networks
Poland 00 800 321 1399
or
00 800 702 189
English No reported issues Accessible from all domestic operators: Orange, P4, T-mobile, Polkomtel, Aero2
Portugal 800 844 779
Português No reported issues Accessible from all domestic operators
Puerto Rico 877 719 0839
Español No reported issues Accessible from all domestic operators
Romania 0800896843
or
0800895120
English No reported issues Accessible from all domestic operators: Orange Romania, Vodafone, Cosmote mobile
Russia 8 800 700 1703 Русский No reported issues Dialing domestic Toll-free is required with national inbound prefix "8"
Singapore 1800 622 1624
English No reported issues Accessible from Singtel, StarHub, M1 mobile networks
Slovakia 0800 111 523
English No reported issues Accessible from all domestic operators: Orange, Telekom, O2
Slovenia 0800 80 608 English No reported issues Accessible from all domestic operators: Mobitel, Si.Mobil, Telemach mobile networks
South Africa 0800 983 150 English No reported issues No limitations reported
Spain 900 984 565 Español No reported issues Accessible from Telefonica, Orange, Vodafone, Xfera and MVNO networks. DTFN accessible from Canary Islands and Ceuta & Melilla
Sweden 02 016 057 76
English No reported issues No limitations reported
Switzerland 0800 000 740
Deutsch No reported issues No limitations reported
Taiwan 00 801 126 713
00 801 444 436
English
中 文 (Mandarin)
No reported issues Accessible from Chunghwa, Taiwan Mobile, Far EasTone (FET), Asia Pacific Telecom (APT), Taiwan Star mobile networks
Tanzania +1-438-899-8201 English No reported issues No limitations reported
Thailand 00 1800 441 2013 English No reported issues Accessible from CAT, AIS, DTAC, TOT mobile networks
Tunisia +1-438-899-8202
+1-438-899-8201
Français
English
No reported issues No limitations reported
Turkey +1-438-899-8201 English No reported issues No limitations reported
Ukraine 0800 504 915
0800 504 916
Русский
English
No reported issues
United Kingdom 0800 783 9733
or
0800 036 1060
English No reported issues Accessible from all major domestic operators: O2, EE (Orange & T-mobile), Vodafone, Hutchinson
United States of America 1 877 221 2913
or

1 877 528 7677
English No reported issues No limitations reported
Vietnam +1-438-899-8201 English No reported issues No limitations reported