How do I contact the GSK Clinical Support Help Desk?

How do I contact the GSK Clinical Support Help Desk?

You can contact us by sending an E-mail or by contacting us via Phone to the Help Desk.

What information should I have ready when I call the Help Desk?

What information should I have ready when I call the Help Desk?

In order to handle your call efficiently and effectively, please be ready to provide the following information when contacting the Clinical Support Help Desk:

  • Your name (e.g., Firstname Lastname)
  • Your e-mail address (e.g., abc@abc123.com)
  • Protocol Number (e.g., ABC123456)
  • Centre Number (6 digits)
  • Subject Number (CRF), if applicable
  • Brief description of your issue

Should I use the Help Desk for all GSK Studies?

Should I use the Help Desk for all GSK Studies?

Yes. However, if you are unsure, please contact your Study Monitor.

Why should I use the GSK Clinical Support Help Desk?

Why should I use the GSK Clinical Support Help Desk?

You will receive direct access to analysts specifically trained on GSK Clinical Support Help Desk supported clinical systems, plus:

  • Single point of contact for all your GSK clinical system support needs
  • The analysts have the ability to resolve most issues over the phone
  • Live support available 24/7

Note:Please refer all clinical or protocol-related issues to your GSK Monitor or Study Manager.

What is the GSK Clinical Support Help Desk’s availability?

What is the GSK Clinical Support Help Desk's availability?

Available 24 hours a day, 7 days a week!

CSHD Service Availability.
Language Direct-Dial Number Days of Availability Hours of Availability Time Zone
Flag of France Français +1-438-899-8202 Monday to Friday 08:00-00:00 GMT
Flag of United Kingdom English +1-438-899-8201 All Days 24 hours per day, 7 days per week
Flag of Germany Deutsch +1-438-899-8203 Monday to Friday 08:00-17:00 GMT
Flag of Italy Italiano +1-438-899-8204 Monday to Friday 08:00-17:00 GMT
Flag of Brazil Português +1-438-899-8207 Monday to Friday 08:00-00:00 GMT
Flag of Russia Русский +1-438-899-8208 Monday to Friday 09:00-17:00 MST
Flag of Spain Español +1-438-899-8209 Monday to Friday 08:00-00:00 GMT
Flag of Japan [Japanese] +1-438-899-8205 Monday to Friday 09:00-17:00 JST
Flag of China [Mandarin] +1-438-899-8206 Monday to Friday 08:00-16:00 CST

Note:At all other hours the callers will be answered in English, but we can offer language support via a third-party translation service.

How can I provide feedback?

Please either contact the Help Desk directly or contact your Study Monitor.