You can contact the GSK Clinical Support Help Desk using any of the following means
Calling toll free numbers from mobile phones
Toll free numbers don’t always work from every mobile. There are two common reasons:
Both are outside the CSHD’s control.
What to do if you can’t get through:- Call the in country toll-free number from a landline.
- Use the international direct dial number for your language — there’s a different number for each of nine supported languages. You can request a call back.
- If possible, try a different mobile network or Wi Fi calling, or contact your mobile operator to check for blocks on toll free or international calls.
- Contact CSHD via email GSKClinicalSupportHD@gsk.com and ask for a call back
- Contact CSHD via chat function on CSHD website GSK - CLINICAL SUPPORT HELP DESK and ask for a call back
- The RIX helpdesk phone numbers have been removed from this site
- Please use the standard CSHD telephone numbers for all enquiries
- Those printed numbers will still connect to CSHD and can be used as needed
- Email GSKClinicalSupportHD@gsk.com and include a short rationale explaining why you need the list. Requests will be reviewed before the information is provided.
If you report the issue to the helpdesk, please include the toll free number you tried, your mobile operator, and the date & time of the attempt. CSHD proactively tests numbers and will raise tickets with GSK’s telecom provider to get problems fixed.
Live Chat.
Live Chat Assistant.
Begin speaking with a live agent by selecting “Start Chat” from the Live Chat page or click here CSHD Live Chat .
Service is in English only, with additional languages coming soon.
Toll Free Telephone.
Toll free telephone numbers.
Note:If you experience any difficulties reaching the GSK Clinical Support Helpdesk using the toll free number listed below, please let us know via GSKClinicalSupportHD@gsk.com so we can escalate the issue to our telephone service providers.
Some mobile phone providers may charge the User to call a toll free numberEmail.
By Email
You may send a message to GSKClinicalSupportHD@gsk.com
For Vaccine support, you may send an email to RIX.UGRDEHELPDESK@GSK.COM
RAMOS.
RAMOS
Use this Form (Internal Users Only) to submit a non-urgent RAMOS request (Requests for RAMOS RTSM )
International Direct Dial Toll Numbers.
International Direct Dial Toll Numbers.
If your country is not listed below (Toll Free numbers list) or if you are unable to connect using a toll free number provided below then you can use one of the following direct dial telephone number (charged at international rates). To save you money, once connected to an analyst you can request they call you straight back:
| CSHD Service Availability. | |||||
|---|---|---|---|---|---|
| Language | Direct-Dial Number | Days of Availability | Hours of Availability | Time Zone | |
 |
English | +1-438-899-8201 | All Days | 24 hours per day, 7 days per week | UTC |  |
French ( Français ) | +1-438-899-8202 | Monday to Friday | 12:00-23:00 | UTC |
 |
German ( Deutsch ) | +1-438-899-8203 | Monday to Friday | 06:00-15:00 | UTC |
 |
Italian ( Italiano ) | +1-438-899-8204 | Monday to Friday | 06:00-15:00 | UTC |
 |
Japanese ![[Japanese]](images/japanese.gif){kind=small} |
+1-438-899-8205 | Sunday to Thursday | 23:00-08:00 | UTC |
 |
Mandarin ![[Mandarin]](images/mandarin.gif){kind=small} |
+1-438-899-8206 | Sunday to Thursday | 23:00-08:00 | UTC |
 |
Portuguese (Português) | +1-438-899-8207 | Monday to Friday | 06:00-23:00 | UTC |
 |
Russian Русский | +1-438-899-8208 | Monday to Friday | 06:00-15:00 | UTC |
 |
Spanish ( Español ) | +1-438-899-8209 | Monday to Friday | 06:00-23:00 | UTC |
Vaccine Applications - Telephone Numbers.
Vaccine Applications - Telephone Numbers – .
Please note: Ithe telephone numbers previously listed for the former RIX helpdesk have been removed from this website. The numbers remain active and in full use, but the standard CSHD contact numbers should be used going forward.
If the Old Numbers Appear on Patient Cards:
Need a Copy of the Removed Numbers?:
Toll Free / International Numbers List:
Country index: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
| Country - Sort by Country Name. | Toll-Free Number - Sort by Number. | Language - Sort by Language. | Status - Sort by Status. | Dialing Limitations and Restrictions - Sort by Restrictions. |
|---|---|---|---|---|
| Argentina | 0800 345 6590 | Spanish | No reported issues | No limitations reported |
| Australia | 1800 709 737 | English | No reported issues | No limitations reported |
| Austria | 0800 293 593 | Deutsch | No reported issues | Accessible from all domestic operators: A1 Telekom, T-Mobile Austria, Hutchison Drei Austria (formerly H3G) |
| Belgium | 0800 71057 0800 81562 |
Français English |
No reported issues No reported issues |
No limitations reported |
| Brazil | 0800 761 1446 | Português | No reported issues | Accessible from Telefonica Brasil (Vivo), TIM Participacoes (TIM Brasil), Claro Brasil (incl. Embratel & NET Servicos), Oi, Nextel Brasil, Algar Telecom, Sercomtel, Porto Seguro Conecta, Vodafone Brasil (formerly Datora Mobile), Mais AD Virgin Mobile |
| Bulgaria | 00800 1164 459 | English | No reported issues | No limitations reported |
| Burkina Faso | +1-438-899-8202 +1-438-899-8201 |
Français English |
No reported issues | No reported issuesNo limitations reported |
| Cambodia | +1-438-899-8201 | English | No reported issues | No limitations reported |
| Canada | 1 866 719 9940 1 800 214 5541 |
English Français | No reported issues | No limitations reported |
| Chile | 1230-020-0764 | Español | No reported issues | No limitations reported |
| China | 108007320074 108003200054 |
中文 (Mandarin) 中 文 (Mandarin) |
No reported issues | Landline Calls accessible from China Telecom, Unicom, Tietong. Mobile Calls accessible from China Telecom only |
| Colombia | 018005191089 | Español | No reported issues | Accessible from all major domestic operators: Claro, Movistar, Tigo |
| Costa Rica | 0800-011-1190 |
Español | No reported issues | Not accessible from mobile networks |
| Croatia | 0800 223 106 | English | No reported issues | Accessible from two major domestic operators: T-Mobile, Tele2 |
| Czech Republic | 800 142 636 | English | No reported issues | Accessible from O2, Vodafone, T-Mobile CZ networks |
| Denmark | 80 60 41 13 | English | No reported issues | No limitations reported |
| Ecuador | +1-438-899-8209 +1-438-899-8201 |
Español English |
No reported issues | No reported issuesNo limitations reported |
| Estonia | 800 004 4434 800 004 4432 |
English Русский |
No reported issues | Accessible from all domestic operators - Telia (Eesti Telekom, EMT, Elion), Elisa, Tele2, GO Network |
| Ethiopia | +1-438-899-8201 | English | No reported issues | No limitations reported |
| Finland | 0800 115379 | English | No reported issues | Accessible from all domestic operators |
| France | 0800 905 635 | Français | No reported issues | No limitations reported |
| Germany | 0800 182 0486 | Deutsch | No reported issues | No limitations reported |
| Ghana | +1-438-899-8201 | English | No reported issues | No limitations reported |
| Greece | 00800 4514 0629 | English | No reported issues | Accessible from Cosmote mobile network |
| Hong Kong | 800 90 5127 |
English | No reported issues | Accessible from PCCW, Hutchison, SmarTone, SUN Mobile (New World), China Mobile HK (Peoples) mobile networks |
| Hungary | 06 80-98-3818 |
English | No reported issues | Accessible from 3 major domestic mobile operators: T-mobile, Vodafone, Telenor |
| India | 000 800 440 1835 |
English | No reported issues | Accessible from all major India mobile providers (TATA, Bharti, Vodafone, Reliance) |
| Ireland | 1800 995 003 |
English | No reported issues | No limitations reported |
| Israel | 180 944 1982 |
English | No reported issues | Accessible from Orange, Cellcom, Pelephone mobile networks. No access from Paltel mobile network |
| Italy | 800 786 766 | Italiano | No reported issues | Accessible from all major domestic operators: TIM, Vodafone, Wind, H3G mobile networks |
| Japan | 012 087 0300 or 663 382 3000 |
日本語 (Japanese) | No reported issues | No limitations reported |
| Kenya | +1-438-899-8201 | English | No reported issues | No limitations reported |
| Korea (South) | 0806 490 880 | English | No reported issues | Accessible from SK Telecom, KT Group, LG Telecom and MVNO networks |
| Latvia | 8000 3872 |
English | No reported issues | No limitations reported |
| Lithuania | 800 30 445 |
English | No reported issues | No limitations reported |
| Malaysia | 1-800-88-1406 | English | No reported issues | Accessible from following mobile networks: Celcom, DiGi, Jaring, Maxis, Packet One, Redtone, Time.com, U-Mobile. Coverage include Peninsular Malaysia and East Malaysia |
| Mali | +1-438-899-8202 +1-438-899-8201 |
Français English |
No reported issues | No reported issuesNo limitations reported |
| Mexico | 800-062-0776 |
Español | No reported issues | Accessible from all domestic operators |
| Netherlands | 0800 022 1850 | English | No reported issues | No limitations reported |
| New Zealand | 0508 904 371 |
English | No reported issues | Accesible from all major mobile networks (Telecom New Zealand, Telecom Mobile, Vodaphone, 2degrees, TelstraClear) |
| Nigeria | +1-438-899-8201 | English | No reported issues | No limitations reported |
| Norway | 800 83969 |
English | No reported issues | Accessible from Telenor Mobile and NetCom only |
| Pakistan | 00800 9004-4057 | English | No reported issues | Limited access from PTCL network only |
| Panama | +5078002034660 | Español | No reported issues | Not accessible from mobile and payphones. Please use local number (+5078367364) as an alternative |
| Peru | 800 53819 | Español | No reported issues | Accessible from Mobistar and Claro mobile networks |
| Philippines | 1800 1441 0506 |
English | No reported issues | Accessible from TNT, Sun Cellular & Smart mobile networks |
| Poland | 00 800 321 1399 or 00 800 702 189 |
English | No reported issues | Accessible from all domestic operators: Orange, P4, T-mobile, Polkomtel, Aero2 |
| Portugal | 800 844 779 |
Português | No reported issues | Accessible from all domestic operators |
| Puerto Rico | 877 719 0839 |
Español | No reported issues | Accessible from all domestic operators |
| Romania | 0800896843 or 0800895120 |
English | No reported issues | 0800896843 Accessible from landlines/fixed lines, Orange Romania & Vodafone Romania. 0800895120 accessible from landlines/fixed lines only |
| Russia | 8 800 700 1703 | Русский | No reported issues | Dialing domestic Toll-free is required with national inbound prefix "8" |
| Singapore | 1800 622 1624 |
English | No reported issues | Accessible from Singtel, StarHub, M1 mobile networks |
| Slovakia | 0800 111 523 |
English | No reported issues | Accessible from all domestic operators: Orange, Telekom, O2 |
| Slovenia | 0800 80 608 | English | No reported issues | Accessible from all domestic operators: Mobitel, Si.Mobil, Telemach mobile networks |
| South Africa | 0800 983 150 | English | No reported issues | No limitations reported |
| Spain | 900 984 565 | Español | No reported issues | Accessible from Telefonica, Orange, Vodafone, Xfera and MVNO networks. DTFN accessible from Canary Islands and Ceuta & Melilla |
| Sweden | 02 016 057 76 |
English | No reported issues | No limitations reported |
| Switzerland | 0800 000 740 |
Deutsch | No reported issues | No limitations reported |
| Taiwan | 00 801 126 713 00 801 444 436 |
English 中 文 (Mandarin) |
No reported issues | Accessible from Chunghwa, Taiwan Mobile, Far EasTone (FET), Asia Pacific Telecom (APT), Taiwan Star mobile networks |
| Tanzania | +1-438-899-8201 | English | No reported issues | No limitations reported |
| Thailand | 00 1800 441 2013 | English | No reported issues | Accessible from CAT, AIS, DTAC, TOT mobile networks |
| Tunisia | +1-438-899-8202 +1-438-899-8201 |
Français English |
No reported issues | No reported issuesNo limitations reported |
| Turkey | +1-438-899-8201 | English | No reported issues | No limitations reported |
| Ukraine | 0800 504 915 0800 504 916 |
Русский English |
No reported issues | |
| United Kingdom | 0800 783 9733 or 0800 036 1060 |
English | No reported issues | Accessible from all major domestic operators: O2, EE (Orange & T-mobile), Vodafone, Hutchinson |
| United States of America | 1 877 221 2913
or 1 877 528 7677 |
English | No reported issues | No limitations reported |
| Vietnam | +1-438-899-8201 | English | No reported issues | No limitations reported |
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