How do I contact the GSK Clinical Support Help Desk?
What information should I have ready when I contact the Help Desk?
What information should I have ready when I contact the Help Desk?
In order to handle your call efficiently and effectively, please be ready to provide the following information when contacting the Clinical Support Help Desk:
- Your name (e.g., Firstname Lastname)
- Your e-mail address (e.g., abc@abc123.com)
- Protocol Number (e.g., ABC123456)
- Centre Number (6 digits)
- Subject Number (CRF), if applicable
- Brief description of your issue
Should I use the Help Desk for all GSK Studies?
Should I use the Help Desk for all GSK Studies?
Yes. However, if you are unsure, please contact your Study Monitor.
Why should I use the GSK Clinical Support Help Desk?
Why should I use the GSK Clinical Support Help Desk?
You will receive direct access to analysts specifically trained on GSK Clinical Support Help Desk supported clinical systems, plus:
- Single point of contact for all your GSK clinical system support needs
- Analysts have the ability to resolve most issues when contacted
- Live support available 24/7
Note:Please refer all clinical or protocol-related issues to your GSK Monitor or Study Manager.
What is the GSK Clinical Support Help Desk’s availability?
What is the GSK Clinical Support Help Desk's availability?
Available 24 hours a day, 7 days a week!
| CSHD Service Availability. | |||||
|---|---|---|---|---|---|
| Language | Direct-Dial Number | Days of Availability | Hours of Availability | Time Zone | |
 |
Français | +1-438-899-8202 | Monday to Friday | 08:00-00:00 | GMT |
 |
English | +1-438-899-8201 | All Days | 24 hours per day, 7 days per week | |
 |
Deutsch | +1-438-899-8203 | Monday to Friday | 08:00-17:00 | GMT |
 |
Italiano | +1-438-899-8204 | Monday to Friday | 08:00-17:00 | GMT |
 |
Português | +1-438-899-8207 | Monday to Friday | 08:00-00:00 | GMT |
 |
Русский | +1-438-899-8208 | Monday to Friday | 09:00-17:00 | MST |
 |
Español | +1-438-899-8209 | Monday to Friday | 08:00-00:00 | GMT |
 |
![[Japanese]](images/japanese.gif){kind=small} |
+1-438-899-8205 | Monday to Friday | 09:00-17:00 | JST |
 |
![[Mandarin]](images/mandarin.gif){kind=small} |
+1-438-899-8206 | Monday to Friday | 08:00-16:00 | CST |
Note:At all other hours the callers will be answered in English, but we can offer language support via a third-party translation service.
How can I provide feedback?
How can I provide feedback?
We appreciate hearing from you about your experience with the Clinical Support Help Desk, and welcome all feedback! Either you can provide feedback directly to your analyst when contacting us or by sending a message directly to our email address at GSKClinicalSupportHD@gsk.com .
Live ChatHow do I contact the Rix Helpdesk?
How do I contact the Rix Helpdesk?
The Rix Helpdesk may be contacted via the following Omni-Channels: Phone – Vaccine Application – Telephone Numbers / Email - RIX.UGRDEHELPDESK@GSK.COM / Chat - WhosOn Chat: Start Chat Session (gsk.com)
What do I do if a Phone Number is not connecting with an Agent?
What do I do if a Phone Number is not connecting with an Agent?
- Use alternative Channels such as Email, Chat or Direct Dial Numbers (for language support) .
- Send an email to cshd_mgmt_notification@gsk.com .
SUBJECT: Phone Number Issue For "Country" .
Please provide the following information so that the issue can be investigated: .
* Country dialed from
* Called Number - This can be either the Toll or Toll Free Number
* Calling Number
* Time Call was placed with Time Zone. If possible, attempt to call twice and provide results
* Was the Call made from a Landline or Cell Phone?
* If Cell Phone, who is the Network Provider?
* When was issue first identified?